At Nelliorchids, we strive to provide our customers with the highest quality products and exceptional customer service. As a part of our commitment to your satisfaction, please review our refund and return policy below:

1. Refunds:
   • We offer refunds on products that are damaged during transit or are defective upon arrival.
   • To be eligible for a refund, you must notify us within 48 hours of receiving the damaged or defective product.
   • Please provide clear photographic evidence of the damage or defect to facilitate the refund process.
   • Refunds will be issued back to the original payment method used for the purchase.
2. Returns:
   • Nelliorchids does not accept returns for any reason other than products being damaged during transit or being defective upon arrival.
   • If you receive a damaged or defective product, please contact our customer service team within 48 hours of delivery to initiate the return process.
   • Once the return is approved, we will provide instructions on how to return the item to us.
   • Returned items must be in their original packaging and unused condition.
3. Non-returnable items:
   • Due to the nature of our products, we do not accept returns for any reason other than damage or defects as mentioned above.
4. Cancellation Policy:
   • Orders cannot be canceled once they have been processed and shipped.
   • If you wish to cancel an order, please contact us immediately, and we will do our best to accommodate your request if the order has not been shipped.
5. Contact Us:
   • If you have any questions or concerns regarding our refund and return policy, please feel free to contact our customer service team at info@nelliorchids.com.

Please note that by making a purchase on our website, you agree to abide by the terms and conditions outlined in this refund and return policy. Thank you for choosing Nelliorchids for your online shopping needs.